Why AskNicely?

If your business goal is to increase repeat business and referrals by making every customer experience awesome, you need a feedback system built to take action.

AskNicely is the best way to measure every customer experience, coach and motivate your frontline teams, and make every location perform like your best.

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Aptive Environmental
Bright Tiger Dental
Ebay
First Commonwealth
Ebay
First Commonwealth
Fitness & Lifestyle Group
Honda NZ
Fitness & Lifestyle Group
Honda NZ
Lendmark Financial Services
Schweiger Dermatology Group
Lendmark Financial Services
Schweiger Dermatology Group
Shine
Vocus Group
Shine
Vocus Group
jetstar

Customer Experience: 5 Principles

Customer experience is one of the most powerful ways to drive revenue growth within a business, and often the most overlooked.

From years of partnering with our customers we've learned that the businesses that achieve the greatest bottom-line results embrace these 5 principles.

1
The brands with the best experience win.
2
The difference between an experience that’s average or awesome is the frontline worker.
3
To change the experience, you must change frontline behavior.
4
Behavior is best motivated by positive feedback.
5
Build daily habits, copy from the best to improve the rest.
It is 6x more expensive to win a new customer than to retain an existing one

Meet Customer Expectations

You can't be there every time a customer interacts with your business, but AskNicely can. Understand where and how you're not living up to your brand promise, and fix it.

comparison table of store location performance on communication
Well-trained and experienced employees can be as much as 50 percent more productive than new hires

Reduce employee turnover

Your frontline team should be your most loyal, engaged and appreciated employees. Make frontline work awesome by engaging staff in ways that matter. Coaching is hard, we make it fun.

frontline tool example shows shoutout to frontline worker for doing a good job
80% of a company's future revenue will come from 20% of its existing customers

Drive repeat business and referrals

The best way to grow your business is to make promoters out of your existing customers. On average, company revenue increases 1% for every 7 point increase in Net Promoter Score (London School of Economics).

Insights graph showing NPS score and repeat customers

Try the customer experience management software that actually improves your bottom line

Other tools and processes are designed for people who sit behind desks, not the frontline. The focus has been on catching people doing things wrong, not capturing the magic when they get things right.

Time to build a genuine, customer obsessed culture? Embrace The 7 Habits of Highly Effective People-Powered Businesses.

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#1 on G2

4.7 Stars from over 800 reviews
G2 star icon shows 4.7 stars filled out of 5
AskNicely leads the pack in G2s Experience Management Category, with 94%
of our customers likely to recommend us.
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