Customer experience resources and guides

We’ve got everything you’ll need to improve the customer experience - whether you’re a pro or just getting started.

Exceeding customer expectations: 12 strategies & best practices

Learn how to exceed customer expectations with actionable strategies, expert tips, and proven practices to boost satisfaction, loyalty, and business growth.

5 expert tips to master voice of the customer strategy

Discover proven techniques to develop a powerful VoC strategy that captures, analyzes, and acts on feedback for better CX.

Your guide to mastering the customer experience lifecycle

Learn key stages, optimization tips, and tools to enhance your customer experience lifecycle and boost satisfaction across every touchpoint.

The ultimate guide to effective reputation management

Boost your brand's online reputation with expert tips and top tools. Discover strategies to build trust and handle feedback effectively.

Customer experience analysis: Key steps for improvement

Learn how to gather and analyze customer feedback to reduce churn, improve satisfaction, and drive business success with actionable insights.

Customer experience in healthcare to foster positive outcomes

Learn how to measure and enhance customer experience in healthcare with actionable strategies, trends, and real-world examples for better patient satisfaction.

Call center customer experience improvements: 6 critical steps

Boost customer satisfaction with actionable strategies to enhance call center customer experience. Proven tips on personalization, agent training, and more.

How to measure customer satisfaction to drive success

Learn practical steps, key metrics, and tools to effectively measure and improve customer satisfaction in this comprehensive guide. Level-up your CX now.

12 customer feedback examples to improve the customer experience

Discover real-world customer feedback examples and strategies to improve your business. Learn how to collect, analyze, and act on feedback effectively.

How to improve customer satisfaction: 25 actionable tips

Discover proven strategies to boost customer satisfaction, reduce churn, and enhance loyalty. Practical tips for SMBs and enterprises alike.

Customer satisfaction survey email: How-to + templates

Preparing to send a customer satisfaction survey out to your email database? Use our templates to boost response rates, NPS, and more.

Customer service analytics: How to gain actionable insights

Learn how to leverage customer service analytics to improve satisfaction, streamline operations, and reduce churn. Actionable insights and real-world examples.

Customer experience (CX) analytics 101

Discover how to leverage CX analytics to identify pain points and implement data-driven improvements. Expert advice included.

Master customer satisfaction: 16 strategies & best practices

Learn effective strategies to boost customer satisfaction, improve retention, and stay competitive with real-world examples and actionable insights.

Customer experience ROI: Measuring & communicating success

Discover how to measure and prove the ROI of customer experience initiatives with detailed steps, effective communication strategies, and real-world examples.

Customer service vs. customer experience: A complete guide

Discover the differences between customer service and customer experience, and learn actionable tips to enhance both for customer loyalty and satisfaction

Elevate the telecom customer experience: Tips & strategies

Master telecom customer experience with this in-depth guide. Learn best practices, overcome challenges, and boost customer satisfaction.

The link between customer experience & employee engagement

Learn strategies to enhance customer experience and employee engagement. Discover best practices, measurement techniques, and integration tips for success.

How to get more Google reviews: 16 actionable tips

Increase revenue with more Google reviews. Discover 16 proven tips and tools to enhance visibility, trust, and customer engagement.

Customer satisfaction research: Your handbook for success

Simplify customer satisfaction research with expert tips, proven methods, and tools to enhance CX, loyalty, and retention.

Customer feedback reports: Key components & examples

Discover everything you need to create effective customer feedback reports that drive results. Examples and practical tips included.

Customer feedback systems for CX success: A complete guide

Uncover the benefits, types, and must-have features of customer feedback systems to help drive loyalty and empower employees.

Master customer feedback emails: Tips & templates

Learn how to craft customer feedback emails that generate responses. Get best practices and free templates to improve feedback loops today.

6 ways to be grateful for your customer feedback 

Show your customers how thankful you are for their feedback, here's how.

How to calculate patient satisfaction score: Step-by-step guide

Learn how to calculate patient satisfaction scores, interpret results, and take action to improve healthcare quality with this comprehensive guide.

How to respond to Google reviews for better outcomes

Discover how to reply to Google reviews and use feedback to grow. Gain trust, resolve issues, and improve your business with smart review management.

Voice of the customer (VoC) template, benefits, and tips

Use this free VoC template to analyze customer feedback and turn it into actionable insights to improve your customer experience. Download now.

Complete guide to customer satisfaction surveys + template

Learn how to create, distribute, and analyze customer satisfaction surveys to boost loyalty. Example questions and free templates included.

How to increase survey response rates: 20+ proven tips

Struggling with low survey response rates? Learn 20 actionable strategies to craft engaging surveys, optimize distribution, and get valuable customer feedback.

3 free customer satisfaction survey templates

Struggling to build a customer satisfaction survey? Whether you’re measuring NPS or want customer service feedback, our templates can help.

CSAT explained: What is a customer satisfaction score?

Unleash the power of CSAT! Learn how to measure customer satisfaction, improve CSAT scores, and boost customer loyalty with actionable strategies.

Why respond to customer feedback? | How-to & benefits

Want to improve satisfaction and drive business growth? Discover benefits and best practices for managing and responding to customer feedback.

Top 10 Tips for Dealing with Negative Customer Feedback

Feedback can be a double-edged sword. In this blog post, we'll explore ten effective strategies for dealing with negative customer feedback, helping you to transform criticism into constructive action. Let’s dive in!

The Role of AI in Analyzing and Acting Customer Feedback

Let's take a look at the limitations of traditional feedback analysis, the benefits of utilizing AI, and how it revolutionizes the way you can not only analyze but also act upon customer feedback at unprecedented speed and scale.

Measuring and improving patient satisfaction in dental practices

In the world of healthcare, patient satisfaction is a critical metric. It's not just about providing treatment; it's about providing an experience that leaves patients feeling cared for, respected, and valued.

From complaints to compliments: Turning negative feedback into positive change

In the realm of customer experience, negative feedback can often feel like a bitter pill to swallow. However, adeptly handling complaints can transform them into opportunities for growth and improvement.

Opinion: I Guarantee You Don’t Listen to Your People Enough

Happy customers = happy business, right? Not quite. What’s missing in this equation are happy frontline employees.

The Hostility of Change: Breaking Through Deep-Seated Barriers to Recognize Achievement with Joe Thornton

Change is a tricky concept: some embrace it, some resist it, but if there is one thing for sure in this world is that change is inevitable. When change comes about for frontline employees, the way we manage it makes all the difference.

The Power of Emotional Intelligence & How You Can Learn It With Sandra Thompson

Intelligence without emotion is like pancakes without syrup. While they might give you some energy, they’re dry, unenjoyable and most definitely missing some sweetness.

The Cost of Not Upgrading the Frontline Experience

What happens if you don’t give the frontline the tools and technology they need to succeed in their work?

Transforming Business Results From the Inside-Out with Kirsten Riechelmann

Kirsten Riechelmann, Head of People Experience at Mitre 10 New Zealand, is here to give a minitalk on how letting the frontline lead drives company success, and how Mitre 10’s learnings can apply to your service business.

The Power of Employee Satisfaction with Jerry Campbell

With a background in the US air force, Jerry Campbell learnt how to help people reach their full potential in the most extreme circumstances. Since leaving the armed forces, he has taken on multiple senior leadership roles in customer experience, for the likes of Seven Eleven, United Healthcare and Service Now.

Why Frontline Employees Are Heading for the Door, and What You Can Do To Change It

Every second of every day, more and more frontline employees are turning in their name tags and heading for the door. With turnover hitting more than 55 percent in 2021, it’s fair to say that the max exodus of frontline workers has become a global phenomenon.

Do One Thing Better - Q&A With Jeremy Hyde

At the Global Frontline Experience Summit, Christina Trippi chats to Jeremy about the power of purpose, planning, people and the outlook of doing one thing better.

Building a Stronger Fitness Brand By Unmuting The Frontline - Q&A with Devin Murphy from Barry’s

Join us for a moderated Q&A where Devin answers questions on how you can improve your customer experience at the frontline and seriously grow your customer service gains.

You Can't Have a Growth Story without an Engaged Team with Anna Egan

Anna’s minitalk delves into how one employee, deemed a “low-performer” went on to succeed, mentor others and be recognized company-wide for her success. In a world where business can be considered cold and calculating, Anna’s talk shows that companies can find strength and growth through cultivating human connections and engagement
Blog

Resource library

Subscribe to learn about new product features, the latest in technology and updates.
View all
Design
Product
Software Engineering
Customer Success
Office setting
Design
8 min read

UX review presentations

How do you create compelling presentations that wow your colleagues and impress your managers?
Read post
Man working at desk
Product
8 min read

Migrating to Linear 101

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get started.
Read post
Man pinning images on wall

Building your API Stack

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and managing them.
Read post
Mountains
Product
8 min read

PM mental models

Mental models are simple expressions of complex processes or relationships.
Read post
Meeting
Design
8 min read

What is Wireframing?

Introduction to Wireframing and its Principles. Learn from the best in the industry.
Read post
Meeting

Our top 10 Javascript frameworks to use

JavaScript frameworks make development easy with extensive features and functionalities.
Read post

We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
Learn more

"With AskNicely, we've transformed detractors into promoters, increased organizational visibility, and significantly boosted customer satisfaction. Our customer relationships have never been stronger."

"By and large we have seen the scores get better because we've been able to use the feedback to do focus trainings."

We like to see results, too.

Learn how AskNicely has helped these companies transform the customer experience.
Learn more
Integration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration iconIntegration icon

Ready for a change?

Using a customer experience management platform like AskNicely can help your business see an increase in NPS, positive reviews, and customer retention

Customer experience management is the process of collecting feedback, sharing it with your team, identifying areas for improvement, and implementing changes to create a five-star customer experience.

If you want results like this for your business, explore the resources hub more or book a demo today.