All of the AskNicely product updates from Q1

The first three months of 2026 were big for AskNicely and its users. Our teams worked hard to release new and impactful features to help users get more out of the feedback and reviews they’re collecting from their customers. 

> Check out our 2025 product updates here

With a new year came the same energy to continuously update and improve AskNicely. This led to some significant additions to the product, the largest being our latest release, Ask NiceAI®.

But Recovery Surveys and Survey Reports were also at the top of our lists to give users access to features they had asked for. Here are the Q1 product updates and releases we made:

Ask NiceAI®

One of the biggest releases in AskNicely history happened this quarter, with the release of Ask NiceAI^®. This addition to our NiceAI features allows users to get even more out of their customer feedback and review data with an AI-powered chat feature embedded right in the product.

AskNicely users can now use Ask NiceAI to query their feedback, then watch as NiceAI analyzes surveys, reviews, and location data to surface insights, help guide action, and orchestrate AI agents. 

With Ask NiceAI, users can ask questions of their customer data in natural language and then instantly visualize trends, CX performance, and drivers of churn. Dynamic charts and on-the-fly analysis can help offer deeper insights and uncover unknown patterns.

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Ask NiceAI is available now. Contact your CSM or book a demo to get started.

Recovery Survey

You asked, and we delivered. Recovery Surveys are now available to users who want to resend surveys to their customers once an issue has been resolved to allow for updated scoring. We know how much our users value their NPS and CSAT scores, and wanted to ensure that their hard customer experience work was paying off.

This feature replaces manual score editing with a validated, customer-driven process. The new Recovery Survey feature allows for:

• Score overrides: Correct an existing score rather than resurvey over time; the new response will override the initial score to reflect the customer's final sentiment.

• A full audit trail: Score changes tracked with timestamps and historical records to provide complete transparency into the recovery process.

• Specialized recovery reporting: New metrics, including "Saved Customers" and "Recovery Rate %," help measure how effectively your team is turning detractors into promoters.

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Ask your CSM how to enable this new feature.

Survey Report

For users who want to dive deep into their customer surveys, there’s Survey Report. This feature provides dedicated performance analysis for a single, specific survey template. 

Users can enable Survey Report to track the entire survey lifecycle, from send to response, and even break down the results of every question in the exact order they appear in the survey. 

This feature can help users:

• Identify points where customers are dropping off while taking the survey, and improve it to decrease drop off
• Analyze specific surveys by viewing all questions and results for one survey template at a time
• Track program health by monitoring key metrics like overall completion rate, response rate, and time-to-complete.
• Optimize their survey design by reviewing granular, per-question insights 
• Filter by segments and custom data fields to understand how different customer segments respond

Making the most of AskNicely

If you’re an AskNicely customer looking to get the most out of your account by using these features, be sure to get in touch with your customer success manager. We’re always happy to help our customers better their customer experience. And stay tuned for what’s to come in Q2!

Not a customer? Book a demo today to see how AskNicely can make a difference to your business.