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The Customer Experience Blog

May 27, 2023
Customer Story
How to Turn Service Failures into Growth & Coach for Success with Stacy Armijo, Amplify Credit Union.
Q&A with Stacy Armijo, CXO - Amplify Credit Union
May 27, 2023
Customer Feedback
5 Things You Should Be Doing with Negative Customer Feedback
May 24, 2023
Frontline
Positive Psychology: How Frontline Recognition Leads to Better CX
May 19, 2023
NPS Best Practices
8 Ways to Improve Your NPS Score
May 5, 2023

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June 29, 2022
AskNicely Launches Benchmark Program Empowering Service Businesses to Level Up Their Customer Experience
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June 2, 2022
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May 9, 2022
AskNicely Wins Disruptive Technology Award Presented By Technology Association of Oregon

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Customer Stories

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Customer Story
How to Turn Service Failures into Growth & Coach for Success with Stacy Armijo, Amplify Credit Union.
May 27, 2023
Customer Story
How to keep a service brand running like a well-oiled machine – featuring JiffyLube
October 14, 2022
Customer Story
How Ericson Insurance Advisors Maintained an Incredible Standard of Service Delivery – All While Shifting to a Remote Workforce
August 29, 2022
Customer Story
How Schweiger Dermatology Group focused on NPS and improved their patient experience
August 17, 2022
Customer Story
Building a Team Obsessed with Customer Experience - Lendmark Financial
July 12, 2022
Customer Story
The Road to More Engaged Instructors, and Better Customer Experience
May 5, 2022
Customer Story
How to Turn Service Failures into Growth & Coach for Success with Stacy Armijo, Amplify Credit Union.
May 27, 2023
Customer Story
How to keep a service brand running like a well-oiled machine – featuring JiffyLube
October 14, 2022
Customer Story
How Ericson Insurance Advisors Maintained an Incredible Standard of Service Delivery – All While Shifting to a Remote Workforce
August 29, 2022
Customer Story
How Schweiger Dermatology Group focused on NPS and improved their patient experience
August 17, 2022

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Frontline
Global Frontline Experience Summit 2022 - Key Takeaways
March 3, 2022
Customer Experience
5 Customer Experience Stats You Need to Know in 2022
February 18, 2022
Customer Experience
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January 25, 2022
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How First Commonwealth Inspired Love Letters from their Members
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Customer Relationship Management (CRM) vs Customer Experience Management (CEM)
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AskNicely raises $32M to empower frontline teams to delight their customers
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2021 Roundup - The AskNicely Community's Top Reads
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Debunking the Myths of Frontline Work
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No More Rework: How Aptive Delivers Exceptional Service, Everytime.
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How to Deliver Beautiful Customer Experiences: Advice From the CEO of Caci Clinic.
October 13, 2021
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How to Align Service Cultures Using Technology with David Benoit
October 11, 2021
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Connect the Frontline to the Bottom Line: The Seven Habits of Empowered Frontline Teams.
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Frontline
The People Side of Workplace Change with Dr. Patti Fletcher.
October 4, 2021
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Coach for Small Improvements: The Seven Habits of Empowered Frontline Teams.
September 30, 2021
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Connecting Frontline Teams to a Higher Purpose with Cath Stone.
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Recognize Achievement: The Seven Habits of Empowered Frontline Teams.
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The Connection Between Employee Experience & Customer Experience.
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Customer Feedback
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The Future of Frontline Work with Matt Fairhurst.
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Do One Thing Better: The Seven Habits of Empowered Frontline Teams.
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Setting Your Service Standard: The Seven Habits of Empowered Frontline Teams.
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NPS Best Practices
How to Choose the Best NPS Software
August 12, 2021
Frontline
How to Deliver Optimal Customer Experience with Richard Owen.
August 5, 2021
Customer Feedback
CSAT vs NPS - Choosing the right metrics to measure customer experience
July 9, 2021
Customer Feedback
Customer feedback loop - Why it's important and strategies to close it
June 29, 2021
NPS for Beginners
How to create a Net Promoter Score (NPS) action plan
June 23, 2021
Customer Experience
Improve Customer Experience (CX) with Six Key Steps
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NPS Best Practices
What are some similarities that brands with high NPS scores have?
June 15, 2021
Customer Experience
Why you should monitor customer satisfaction and retention
June 4, 2021
Customer Experience
Why is customer satisfaction so important and how can you improve yours?
May 20, 2021
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Finding Your Purpose with Matt Brown
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4 Practices to Keep Your Frontline Employees Engaged with Laurie Reuttimann
April 22, 2021
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The Key to Value Creation: Your Frontline Employees With Rory Sutherland
April 19, 2021
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Guest Post: What customer feedback reveals about memorable frontline experiences from Thematic
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Frontline
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NPS Best Practices
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NPS Best Practices
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Customer Feedback
5 customer feedback questions you should NOT ask your customers
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Customer Experience
5 Key Types Of Metrics That Measure Customer Satisfaction
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Customer Feedback
The Ultimate Guide To Collecting Customer Feedback (With High Response Rates)
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Customer Feedback Survey Emails: How To Increase Open Rates
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Benefits Of Effective Customer Feedback Surveys
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Customer Experience
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NPS for Beginners
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NPS Best Practices
Breaking Down Net Promoter Score Benchmarks by Industry
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How OnSide Uses Customer Experience to be “Best in Class”
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NPS Best Practices
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NPS Best Practices
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AskNicely named NZ Emerging Company of the Year
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