AskNicely Pricing

Find the right plan for your service business

Flexible plans that grow with your business - whether you're just getting started or looking to scale your customer experience.

Learn

Capture what matters most to customers with engaging CSAT and NPS surveys
Unlimited users
From 500 responses; price scales with response volume
AI powered surveys
Automated workflows
Reports and leaderboards

Optional add-ons

  • NiceAI®
Compare plans
Talk to sales
Most popular plan

Grow

Use customer feedback to make improvements and increase retention.
‍
Everything in Learn, plus:
AI Insight reports
Real-time TV display
Integrate Slack and Microsoft Teams
Assign feedback response
Request reviews
AI suggested responses
Google review manager
Generate testimonials

Optional add-ons

  • NiceAI®
  • Reputation management
  • SSO
Compare plans
Talk to sales

Transform

Align your entire organization to deliver data-driven CX improvements

Everything in Grow, plus:
In app surveys
White label surveys 
Unlimited API data extraction 
Set CX goals & recognize achievements
Team huddles 
Frontline coaching

Optional add-ons

  • NiceAI®
  • Reputation management
  • SSO
Compare plans
Talk to sales

Learn

Capture what matters most to customers with engaging CSAT and NPS surveys
Unlimited users
From 500 responses; price scales with response volume
AI powered surveys
Automated workflows
Reports and leaderboards
Compare plans
Talk to sales
Most popular plan

Grow

Use customer feedback to make improvements and increase retention.
‍
Everything in Learn, plus:
AI Insight reports
Real-time TV display
Integrate Slack and Microsoft Teams
Assign feedback response
Request reviews
Generate testimonials
+ Reputation Management
Compare plans
Talk to sales

Transform

Align your entire organization to deliver data-driven CX improvements

Everything in Grow, plus:
In app surveys
White label surveys 
Unlimited API data extraction 
Set CX goals & recognize achievements
Team huddles 
Frontline coaching
+ Reputation Management
Compare plans
Talk to sales

Need help choosing the right plan?

Our team is here to help you find the perfect solution for your business. We’ve found that most midsized businesses generate between 5-15K responses per year, but we support businesses in the 100K+ range as well - we will just need some more information from you to get you an accurate quote.
Talk to sales

Learn

Grow

Transform

Features
Users
Unlimited
Unlimited
Unlimited
Feedback Responses/Year
From 500 responses; price scales with response volume
From 500 responses; price scales with response volume
From 500 responses; price scales with response volume
Email, WhatsApp, & SMS surveys
AI-powered dynamic surveys
QR code surveys
Mobile app surveys
White-label surveys
Google review manager
Case management
Simple
Advanced
Advanced
Downloadable presentations
Leaderboards & scorecards
Ask NiceAI®
Optional Add-on
Optional Add-on
Optional Add-on
NiceAI® Agents
Optional Add-on
Optional Add-on
Optional Add-on
AI summaries
Trend reports
Extract data for external analysis
Microsoft Teams and Slack integrations
AskNicelyTV
Recognition & shoutouts
AskNicely employee app
Recommended focus areas
Huddles & frontline coaching
Goals & achievements
Customer testimonial requests
Review requests
Reputation management suite
Optional Add-on
Optional Add-on
Customer Success Manager
Assigned CSM
Assigned CSM

Basic

Popular
Basic features for up to 10 users with everything you need.

Business

Advanced features and reporting, better workflows and automation.

Enterprise

Personalised service and enterprise security for large teams.
Overview
Basic features
Users
10
20
Unlimited
Individual data
20GB
40GB
Unlimited
Support
Automated workflows
200+ integrations
Reporting and analytics
Analytics
Basic
Advanced
Advanced
Export reports
Scheduled reports
API access
Advanced reports
Saved reports
Customer properties
Custom fields
User access
SSO/SAML authentication
Advanced permissions
Audit log
Data history
FAQ

Frequently asked questions

Everything you need to know about AskNicely pricing.
Can I upgrade my plan later?
Yes, you can upgrade your plan at any time to better fit your business needs. Simply contact our support team to make the change. 
Can I downgrade or cancel my plan at any time?
You can cancel or downgrade your plan, but those changes will not take effect until the end of your current contract term.
Is there a minimum contract length?
Our plans are primarily offered on an annual basis, but we also offer discounts for extended multi-year commitments. Contact our sales team to discuss the best option for your business.
Do you offer a free trial?
No, we don’t offer a free trial because our solutions are highly tailored to integrate with your data feeds, processes, and secure customer data. However, we’re happy to provide a personalized demo to show how our plans can meet your specific business needs while ensuring the highest standards of security and customization.
How do I know how many responses I'll need? 
Understanding how many responses you need is easy as it’s directly proportional to the number of surveys you need to send.  At 15% our average response rate is market leading so we’ll make sure you get plenty of feedback to understand what your customers are saying.  We can help you estimate the number of responses by evaluating your customer base and the types of surveys you plan to send. Get in touch and we can find the right plan to fit your business.
What happens if I exceed my plan’s limits (e.g., number of responses or integrations)?
If you exceed your plan's limits, you'll be billed for response overages. Alternatively, you can work with our team to discuss a mid-contract upgrade, which may offer additional features or volume benefits to better meet your needs.
Are there any setup fees?
There are no setup fees for most plans. However, for larger implementations, custom or premium integrations, there may be additional costs. Please contact our sales team for more information.
What payment methods do you accept?
We accept credit cards and offer invoicing options.
What if I need help?
All plans include chat and email support to assist you with any questions or issues. For plans exceeding $9,600/year, you'll also be assigned a named Customer Success Manager (CSM) and access to an Activation Team, ensuring personalized guidance and seamless implementation tailored to your business needs.
How is my data handled and protected?
We take data security very seriously. All customer data is encrypted and stored securely, and we apply industry-standard security practices including being SOC2 certified, GDPR, and CCPA compliant. For a full documentation of AskNicely’s security approach and practices see our Cloud Security Alliance profile. 
Do you offer Single Sign-On (SSO)?
Yes, we offer Single Sign-On (SSO) for enhanced security and streamlined access across your organization. SSO is available as an add-on for $1,500 annually.
What are NiceAI®, Ask NiceAI®, and NiceAI® agents?
AskNicely has a built-in generative AI engine called NiceAI® that helps turn insights from customer feedback into meaningful insights and specific action that help you improve customer experience faster. It includes features like Ask NiceAI® and NiceAI® Agents.

Ask NiceAI® is a conversational interface that lets you ask questions in plain language. For example, you can ask "How is NPS at our Seattle location trending this month?" and get instant answers instead of building reports manually. It provides clear explanations and can create charts and visuals.

NiceAI® Agents are pre-built AI workers. They can monitor customer data from feedback and reviews, take action based on rules and guidelines, and create reports, so your team focuses on the work AI can't do.

NiceAI® can be added on to any AskNicely plan. Learn more >>

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