Customer Survey Software

Customer survey software that drives results

Collecting customer feedback is just the first step. The real impact comes from turning insights into action. AskNicely’s customer survey software empowers your business to:

With our survey software, you can:

Track key metrics like NPS (net promoter score), CSAT (customer satisfaction score), and CES (customer effort score)
Share feedback across teams and celebrate wins instantly
Spot trends and sentiment in real time
Automate alerts and workflows to close the loop faster

Whether it’s improving product adoption, recognizing top-performing employees, or optimizing the customer journey, AskNicely ensures feedback translates into meaningful improvements across your organization.

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Easy, engaging surveys your customers will actually complete

Create surveys that feel natural and effortless for your customers. AskNicely lets you collect feedback across every channel — email, SMS, in-app, web, or kiosk — so you never miss a moment that matters.

With our survey software, you can:

Use customizable feedback surveys to match your brand voice
Collect feedback at critical touchpoints (post-purchase, after support, or following feature launches)
Analyze responses instantly to identify pain points and opportunities
Act on insights automatically through workflows and alerts‍
Celebrate positive feedback with your team in real time

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Transform feedback into measurable business outcomes

With AskNicely, survey data isn’t just collected, it drives business growth. Our dashboards and AI-powered analytics help you:

Monitor satisfaction trends across products, teams, or locations
Prioritize improvements that have the biggest impact on loyalty
Benchmark performance over time and across departments
Recognize and amplify customer wins
Measure the ROI of your customer experience initiatives

By connecting feedback to business outcomes, you can improve retention, reduce churn, and make customer insights a core part of your growth strategy.

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FAQs

What is customer survey software?

Customer survey software helps businesses collect, analyze, and act on feedback from respondents using surveys, widgets, and automated feedback tools. It centralizes data across multiple channels to improve satisfaction, loyalty, and product development.

What is the best way to survey customers?

The most effective questionnaires are short, timely, and targeted to key customer interactions. AskNicely enables multi-channel delivery and real-time follow-up, maximizing response rates and actionable insights.

What is a customer satisfaction survey tool?

A customer satisfaction survey tool is a survey platform that measures customer satisfaction (CSAT) at critical touchpoints. It helps identify areas for improvement, recognize excellent service, and drive loyalty.

How do I choose the right customer survey software for my business?

Look for tools that offer multi-channel survey delivery, real-time analytics, workflow automation, and integrations with your existing CRM or support systems. AskNicely provides a complete solution designed to scale with your business.

How can I create an effective online survey for customer feedback?

Focus on brevity, clarity, and relevance. Use actionable survey question types like NPS, CSAT, or CES and deliver surveys at key moments in the customer journey. AskNicely’s free drag-and-drop survey templates and formats make data collection and action simple.

What features should I look for in customer survey software?

Key features include:

- Multi-channel survey delivery (email, SMS, mobile app, web, kiosk)
- Real-time dashboards and reporting
- Automated workflows and alerts
- Integrations with CRM, support, and communication tools such as Slack, Salesforce, Hubspot and Microsoft.
- Analytics for trends, sentiment, and actionable insightsSeamless functionality, easy user experience and accessible customer support
- Compare customer survey software such as AskNicely, Qualtrics, Surveysparrow, SurveyMonkey, Typeform, Survicate, Jotform, and more here.

How does AskNicely’s customer survey software improve customer retention for businesses?

Take the guesswork out of customer feedback and turn insights into action. AskNicely makes it simple to send online forms, analyze survey responses, and empower teams to deliver better experiences — across product, support, and customer success.

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Retain customers and enhance business goals with customer survey software