Webinars

Join our expert team for live Q&A:


Advanced NPS Strategies Webinar

We'll share best practice strategies for actioning customer feedback, and showcase some of the cool features we’ve just released. You’ll learn how to engage your team in the customer feedback process, outrank competition on 3rd party review sites, quickly analyze feedback and respond quickly to customers.

More info and session times:


Case Studies

See how businesses like yours are creating real change with automated customer feedback.


See how Auror is doing amazing things with their customer success team

Case Study: Auror

See how Auror is doing amazing things with their customer success team


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See how Genesis Grows with Real-Time Customer Feedback

Case Study: Belgravia Genesis

See how Genesis Grows with Real-Time Customer Feedback


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See how biteable developed their customer centric culture

Case Study: Biteable

See how biteable developed their customer centric culture


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How Debitsuccess creates a personalized customer experience across 22 million transactions

Case Study: Debitsuccess

How Debitsuccess creates a personalized customer experience across 22 million transactions


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How real-time customer feedback drives Fleetio's customer obsessed culture.

Case Study: Fleetio

How real-time customer feedback drives Fleetio's customer obsessed culture.


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See how Plansource is doing amazing things with their customer success team

Case Study: Plansource

See how Plansource is doing amazing things with their customer success team


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EBooks

Helpful guides.


An introduction to measuring candidate experience with NPS.

EBook:
Candidate NPS

An introduction to measuring
candidate experience with NPS.


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Our ultimate guide to all things NPS.

EBook:
The Book of NPS

Our ultimate guide to all things NPS.


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The Book of NPS for Growth

EBook:
The Book of NPS for Growth

Turn the growth hacking model on its head and prepare for a new era of customer-obsessed marketing.


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White Papers

In-depth research on customer experience and NPS Best Practices:


Our ultimate guide to more things NPS.

NPS Benchmark Study 2018

The definitive study into industry best practice and success stories when using Net Promoter Score to measure customer satisfaction.


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Our guide to selecting NPS software that best meets your unique needs.

White Paper:
How to Choose The Best NPS Software For Your Customer Feedback Program

The ultimate guide to selecting NPS software that best matches your customer feedback program.


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A playbook for delivering legendary customer experiences with a mature customer feedback program.

White Paper:
The New NPS Best Practices

A playbook for delivering legendary customer experiences with a mature customer feedback program.


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From the AskNicely Blog



Customer Experience Metrics: Understanding CSAT, CES, NPS, and 5-Star


In 2013, a research study by Walker predicted that by 2020 customer experience will overtake price and product as the main differentiator for brands. Validating that, AskNicely’s 2018 NPS Ben...


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Increase NPS Survey Response Rates with Great Subject Lines


Having top-notch NPS survey response rates help ensure a true representation of loyalty and sentiment along your customers’ journey. An advantage of a simple, quick NPS survey is that it garn...


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Building a referral program in Salesforce


One of the best ways to engage with your happiest customers is to invite them to refer a friend or colleague (especially if they’ve just filled in a Net Promoter Score survey saying they̵...


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