Webinars

Join our expert team for live Q&A:


  • Our ultimate guide to all things NPS.

    Advanced NPS Strategies Webinar

    We'll share best practice strategies for actioning customer feedback, and showcase some of the cool features we’ve just released. You’ll learn how to engage your team in the customer feedback process, outrank competition on 3rd party review sites, quickly analyze feedback and respond quickly to customers.

    Date and Time:

    Multiple sessions throughout the week in different timezones.

    View session times
Scale Customer Experiences through Front-Line Collaboration

You know your Net Promoter Score. But do you know how to make that score go up? How about leveraging customer feedback to fuel growth? Today’s NPS has evolved. In order to unlock a world-class score (top 10% of your industry), as well as the business results that go with it, organizations are evolving their NPS strategies.

Date and Time:

Tuesday, March 19, 2019 02:00 PM ET / 11:00 AM PT

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Scale Customer Experiences through Front-Line Collaboration

As you work hard to create amazing customer experiences, it’s often a challenge to maintain that magic at scale. Join Front and AskNicely, with special guest Salesloft, as we share practical tips to help your front-line staff communicate efficiently, respond quickly and maintain the level of care your clients expect.

Date and Time:

This webinar has run - recording now available

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TMC Net Webinar - Seat at the Revenue Table: How Today's Customer Success Teams Drive Growth

We examine the new reality and expectations for today’s customer success teams – What it takes to help your team evolve, best practice strategies, tactics and KPIs to make it happen

Date and Time:

This webinar has run - recording now available

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NPS Benchmarks Study 2018 Results and Reactions

Our panel break down the results of the Net Promoter Score Benchmark Study. Four customer experience experts share insights, reactions and predictions that are sure to help you create a competitive advantage.

Date and Time:

This webinar has run - recording now available

View recorded session
TMC Webinar - The Competitive Advantage of a Customer Obsessed Culture

Learn how gathering and acting on real-time customer feedback — powered by the Net Promoter Score® framework — can drive true, brand-elevating customer obsession and drive significant business results.

Date and Time:

This webinar has run - recording now available

View recorded session
An introduction to candidate NPS with AskNicely and JobAdder

Date and Time:

This event has run - recording now available

View recorded session

Case Studies

See how businesses like yours are creating real change with automated customer feedback.


See how Auror is doing amazing things with their customer success team

Case Study: Auror

See how Auror is doing amazing things with their customer success team


Download now
See how Genesis Grows with Real-Time Customer Feedback

Case Study: Belgravia Genesis

See how Genesis Grows with Real-Time Customer Feedback


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See how biteable developed their customer centric culture

Case Study: Biteable

See how biteable developed their customer centric culture


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How Debitsuccess creates a personalized customer experience across 22 million transactions

Case Study: Debitsuccess

How Debitsuccess creates a personalized customer experience across 22 million transactions


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How real-time customer feedback drives Fleetio's customer obsessed culture.

Case Study: Fleetio

How real-time customer feedback drives Fleetio's customer obsessed culture.


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See how Plansource is doing amazing things with their customer success team

Case Study: Plansource

See how Plansource is doing amazing things with their customer success team


Download now

EBooks

Helpful guides.


An introduction to measuring candidate experience with NPS.

EBook:
Candidate NPS

An introduction to measuring
candidate experience with NPS.


Download now
Our ultimate guide to all things NPS.

EBook:
The Book of NPS

Our ultimate guide to all things NPS.


Download now
The Book of NPS for Growth

EBook:
The Book of NPS for Growth

Turn the growth hacking model on its head and prepare for a new era of customer-obsessed marketing.


Download now

White Papers

In-depth research on customer experience and NPS Best Practices:


Our ultimate guide to more things NPS.

NPS Benchmark Study 2018

The definitive study into industry best practice and success stories when using Net Promoter Score to measure customer satisfaction.


Download now
Our guide to selecting NPS software that best meets your unique needs.

White Paper:
How to Choose The Best NPS Software For Your Customer Feedback Program

The ultimate guide to selecting NPS software that best matches your customer feedback program.


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A playbook for delivering legendary customer experiences with a mature customer feedback program.

White Paper:
The New NPS Best Practices

A playbook for delivering legendary customer experiences with a mature customer feedback program.


Download now


From the AskNicely Blog



How MINDBODY Collects Customer Feedback to Improve 40 Million Experiences


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How Paul Sadler Swimland Canada Uses Customer Retention Software to Grow


We spoke with Alana Oldfield, UCX Coordinator – Canada at Paul Sadler Swimland, about how they use AskNicely NPS customer retention software to grow. Paul Sadler Swimland is a multi-location swim s...


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