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Advanced NPS Strategies Webinar

We'll share best practice strategies for actioning customer feedback, and showcase some of the cool features we’ve just released. You’ll learn how to engage your team in the customer feedback process, outrank competition on 3rd party review sites, quickly analyze feedback and respond quickly to customers.

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Useful docs and guides

The AskNicely EBook on NPS

The Book of NPS

Our ultimate guide to all things NPS.

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Case Study: Driving Fleetio's Customer Obsessed Culture With NPS

Case Study:

How real-time customer feedback drives Fleetio's customer obsessed culture.

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Case Study: Auror's Path to 80 NPS

Case Study:

The Ultimate Crime-Fighting Duo — Auror's path to 80 NPS.

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From the AskNicely Blog

Using NPS to build a better candidate experience

When it comes to recruitment it’s not enough to place the perfect person in the perfect role; obviously it helps to get that part right, but it’s not the end of the story. As recruiters, you have a responsibility to your clients to not only find them new employees, but to present them in the best possible light. Nobody wants...

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Surveys Kill Kittens

What is it that holds the internet up? Once you get past Facebook and Twitter and sports results and your company’s website, what’s underneath? What’s down in the engine room, powering the whole thing? What’s down in the basement, supporting the entire structure? Cat videos. That’s right. Cat videos. Those cute, little, furry procrastination machines, larking about with balls of...

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NPS Black Belt Guide – Orange Belt: Picking out the easy targets

Step 4 – We’re sending out some surveys and starting to get some data back – data you can use straight away. Running some early analysis will identify quick wins and obvious problems. Get aggressive – Start analysis early One of the advantages of using a specialized tool like AskNicely is that the software collates results and calculates the Net...

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NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.