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Specialty Healthcare

Take control of your patient experience

You can’t drive retention and customer referrals with a part-time patient feedback program.

A winning patient experience comes from continuous feedback collection and empowering your teams to act on that feedback in real-time.

AskNicely gets you up and running in 30 days, results in 90.
AskNicely feedback dashboard on desktop and frontline overview on mobile

Our customers get results, not just data

3X
increase positive google reviews
“We chose AskNicely versus something more traditional in healthcare. It helps spot trends that may seem like one-off incidents or track positive trends”
Julie Gessin, Chief Operating Officer, Schweiger Dermatology

Make every patient experience awesome

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Know exactly how every team and location is performing
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Immediately address patient issues
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Recognize and coach frontline teams

The only patient experience platform built for how healthcare actually works

One, easy to implement system built for you and your frontline teams, fueled by real patient feedback.
The AskNicely customer experience feedback loop
customer feedback collection options and feedback dashboard

Track, share, and act on feedback 

Understand where you're meeting your service standard, where you're not, and what to do about it. Don’t just collect feedback, but learn exactly what each branch and person can do to make small improvements every day.

example of coaching tip alert on mobile "is the customer confused? keep it simple and close your interaction with a call to action"

Smart, personalized coaching, that drives real behavior change

Coaching is most effective when it's personal, and based on specific examples. This is easy with the right platform, providing automated coaching tips based on real patient feedback.

negative feedback from customer and positive response from company

Empower people to act in the moment, and catch them doing things right

You see results when your agents and advisors are:
1. Empowered to act on patient feedback and;
2. Recognized at the exact moment they nail it, so everyone learns what good looks like.

Mobile checkin for frontline employees and employee experience dashboard for managers

Happy, motivated, engaged employees

When your people are happy, your business benefits. Take better care of your patient-facing employees with regular check-ins and employee experience insights.

Working with AskNicely

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Dedicated Customer Success Manger
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Up and running in
30 days
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Results in 90 days

Join other healthcare teams who lead with patient experience

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More resources you might like

coaching insights, understand how frontline team members are doing in key areas of customer experience

Ready to take control of your patient experience?

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